Refund policy
Refund & Replacement Policy – Mums Crystal
RETURN
We have a 1-day return policy, which means you have 24 HRS after receiving your item to request a return. Once the return product is received it will be inspected and the return will be approved within 7 days
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically Credited on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at -
Email - mumscrystalhealing@gmail.com
Whatsapp number - 9101365388
At Mums Crystal, we carefully inspect every product before dispatch. Since we deal in natural crystals, gemstones, and Rudraksha products, each item is unique in appearance and may have natural variations.
1-Day Replacement Policy
You may request a replacement within 24 hours of receiving your order if:
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You received the wrong product.
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You received a damaged product.
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You received a product with a manufacturing defect.
Unboxing Video Required
A clear, continuous unboxing video recorded from the moment the sealed package is opened is mandatory for all replacement requests. Claims made without an unboxing video may not be accepted.
Replacement Conditions
To be eligible for a replacement:
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The product must be unused and in its original condition.
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All original packaging, tags, certificates, and accessories must be returned.
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The replacement request must be submitted within 24 hours of delivery.
All replacement requests are subject to inspection by the Mums Crystal team. Our decision after inspection will be final.
Items Not Eligible for Return or Replacement
We do not accept returns or replacements for:
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Change of mind.
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Personal preference.
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Natural variations in color, texture, inclusions, or shape of crystals, gemstones, or Rudraksha.
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Products damaged due to misuse, water, chemicals, impact, or improper storage.
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Products returned without original packaging or accessories.
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Products showing signs of use or wear.
Natural Product Disclaimer
All crystals, gemstones, and Rudraksha are natural products. Minor differences in color, markings, texture, inclusions, and size are normal characteristics of genuine natural materials and are not considered defects.
Refund Policy
We generally do not offer refunds once an order has been delivered.
Refunds may only be considered in exceptional situations such as:
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The ordered product is unavailable after payment.
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The same incorrect or damaged product is received repeatedly despite replacement.
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A refund is approved by Mums Crystal after investigation.
Approved refunds will be processed to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping
If a replacement request is approved:
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Mums Crystal may arrange a return pickup where service is available.
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If pickup is unavailable in your location, the customer may be required to ship the product to us. Shipping instructions will be provided by our support team.
Order Cancellation
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
Cash on Delivery (COD)
If a Cash on Delivery order is refused, cancelled after dispatch, or returned due to customer unavailability, Mums Crystal reserves the right to refuse future COD orders from the same customer.
Damaged Packages
If the outer package appears damaged or tampered with at the time of delivery, please record a video before opening and contact us immediately.
Contact Us
For any questions regarding returns or replacements, please contact us:
Mums Crystal
Email:** mumscrystalhealing@gmail.com**
Website: www.mumscrystal.com
WhatsApp: +91 9101365388
Please include your Order ID, photographs, and the unboxing video when contacting us.